Physical and Digital · One loop on Salesforce

Scan a pack, chat, and get cash back.

Scan to sale in nine steps, with three front-end options to choose from. It runs on DeHaat's Salesforce, reports in one dashboard, and turns every consumer into someone you can reach again.

See the 9-step flow Open the dashboard
The whole cycle

How the three ideas connect into one loop

All three front doors feed the same acquisition flow. Every consumer lands in Salesforce, gets rewarded, and is pulled back for the next purchase. The full nine steps are on the flow page.

Three ways to start
WhatsApp verified chat Option 1 Independent chatbot Option 2 Sampling activation Option 3
↓
Step 1

Acquire

Scan, register, number verified.

→
Step 2

Capture

Profile saved to Salesforce.

→
Step 3

Reward

UPI cashback or a coupon.

→
Step 4

Purchase

Buys on quick commerce.

↺ Retarget via WhatsApp and email · nudge non-buyers, remind before expiry, prompt the repeat purchase — back to step 1, with a consumer we already know.
Three options

Same flow, three front doors

Each is a clickable prototype on its own page. All feed the same Salesforce records and dashboard.

Option 1
📱

WhatsApp verified chat

Scan opens DeHaat's verified WhatsApp. The number comes through on its own, they add the pack code and bill, cashback follows.

  • + Most trusted, official brand tick
  • + No typing the number, no OTP
Open option 1
Option 2 · independent
💬

Independent chatbot

A chatbot that looks like WhatsApp but runs on its own, no WhatsApp approval needed. UPI ID and bill, then cashback or a quick-commerce coupon.

  • + Live fast, fully under our control
  • + Works on any link or QR
Open option 2
Option 3
🎉

Sampling activation

At a booth, play a quick game, take a branded photo to share, walk away with a free sample. The pack scans later into the same loop.

  • + Trial plus social reach
  • + Great for on-ground events
Open option 3
☁
Built on DeHaat's Salesforce
No new system. Records sit in Sales / Data Cloud, journeys and sends run from Marketing Cloud, reporting flows to the dashboard.
What we capture

Into Salesforce, per consumer

  • Who: name, mobile, gender, email, city, consent
  • Where from: activation, kiosk, campaign
  • What they got: coupon, platform, status
  • What they bought: redemption, cart value, SKU
Retargeting

The same data brings them back

Trigger WhatsApp, SMS and email from Salesforce: nudge non-redeemers, remind before expiry, prompt the repeat buy. Push consented segments to Meta and Google as custom and lookalike audiences for paid retargeting.

See the full data and Salesforce map →

Walk the flow, pick an option, see the data

Everything starts with a scan and ends with a reward and a consumer you can reach again.

The 9-step flow The three options The dashboard